Refund Policy

Last updated: July 2026 · Private beta

GHiX has a free tier with no payment details required. This policy covers our paid founding membership and our ongoing paid plans, how billing works, how to cancel, and when you can get a refund. We aim to be fair and predictable.

Founding membership (one-time payment)

Founding membership is a one-time payment for a fixed period of access, at the price and for the seat cap shown on the offer at the time you pay. You confirm at checkout that you understand this payment is non-refundable before you pay.

Because your access starts immediately once payment completes, and you've explicitly asked for that and acknowledged the payment is non-refundable, founding membership fees are non-refundable, other than:

• a genuine billing error (for example, you were charged twice, or charged the wrong amount);
• where we're required to refund you by law.

If you're a consumer in the UK or the EU, you may have statutory cancellation rights for online purchases (in the UK, under the Consumer Contracts Regulations 2013). By asking for immediate access and confirming the non-refundable notice at checkout, you agree that these rights don't apply once we've started providing the service to you. This doesn't affect any other right you have under consumer law that can't be excluded by agreement. If you believe you're entitled to a refund under consumer law, email us and we'll look into it.

Founding membership does not auto-renew. It doesn't automatically become a paid subscription, if you want continued access after it ends, you can choose from whatever paid plans are available at the time.

Paid plans (subscription)

• The price and billing terms for the plan you choose are shown clearly before you subscribe, there are no surprise charges.
• If a free trial is offered, it is shown at checkout and you are not charged until it ends. Cancel before it ends and you pay nothing.
• Paid plans bill on the interval shown at checkout (typically monthly) and renew automatically until you cancel.

Cancelling a subscription

You can cancel any time from your account's billing settings. When you cancel, your subscription stops renewing and you keep access until the end of the period you have already paid for. We do not bill you again after that.

Subscription refunds

Because access is granted immediately, fees for a subscription period already started are generally non-refundable. That said, we handle refund requests fairly and case-by-case, for example an accidental charge, a duplicate charge, or being charged for a renewal you intended to cancel. Email hi@gethiredinx.com and we will look into it promptly. Where you are a consumer in the UK or EU, your statutory cancellation rights also apply to a subscription in the usual way.

No surprise charges

We will never charge you without a clear confirmation, and you can always cancel a subscription from your account settings or use the free tier with no payment details at all. The binding specifics, including the exact statutory-rights waiver for founding membership, are being finalised with counsel ahead of public launch.